Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Data”).

A. Information You Provide to Us

Contact Data: Name, email address, phone number, mailing address.
Business Data: Job title, company name, and IT infrastructure details provided during consultations.
Payment Data: Credit card numbers or bank info (processed securely via third-party processors).
Communication Data: Contents of support tickets, emails, or form submissions.

B. Information Collected Automatically

Usage Data and Analytics: IP address, browser type, operating system, and pages viewed on our Site. We use third-party analytics tools (such as Google Analytics) to help us understand how users interact with our Site.
Cookies: We use cookies to enhance Site functionality and for analytics. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your data for the following purposes:

To provide and maintain our IT Services and support.
To process transactions and send related information (invoices, confirmations).
To respond to your comments, questions, and support requests.
To send technical notices, updates, security alerts, and administrative messages.
To comply with legal obligations and protect against fraudulent or illegal activity.

We do not sell your personal data. We only share information in the following limited circumstances:

Service Providers: With vendors who perform services for us (e.g., hosting, payment processing, SMS delivery), provided they are contractually bound to protect your data.
Legal Requirements: If required by law, subpoena, or to protect the safety and rights of IT Great Falls or others.
Business Transfers: In connection with a merger, sale of assets, or acquisition.

SMS and Mobile Data

Mobile opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data and consent.

4. Your Rights (Montana & US)

Depending on your residency, and specifically under the Montana Consumer Data Privacy Act (MCDPA), you may have the following rights:

Right to Access: Request to confirm if we are processing your data and get a copy of it.
Right to Correct: Request that we fix inaccurate personal data.
Right to Delete: Request that we delete personal data you provided or that we obtained.
Right to Portability: Obtain a copy of your data in a portable, usable format.
Right to Opt-Out: You have the right to opt-out of the processing of your data for (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling. (Note: IT Great Falls does not currently engage in targeted advertising, the sale of personal data, or automated profiling for legal effects.)

To exercise these rights, please contact us at support@itgreatfalls.com. We will respond within 45 days.

5. Security

We implement enterprise-grade security measures, including encryption and access controls, to protect your data. However, no method of transmission over the Internet is 100% secure.

6. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware of such collection, we will take steps to delete it immediately.

7. Changes to This Policy

We may update this policy periodically. We will notify you of changes by updating the “Last Updated” date at the top of this page.

8. Contact Us

If you have questions about this policy or your data rights, please contact us:

IT Great Falls
Email: support@itgreatfalls.com
Phone: 406-866-0128
Address: PO Box 3574, Great Falls, MT 59403